Welcome to MLB Heaven Shop, your premier destination for official MLB, NBA, and NFL merchandise. We’re committed to delivering your favorite team gear with the same precision as a perfect fastball. Below you’ll find all the details about our shipping and returns policies.

Our Product Selection

We proudly carry merchandise from top brands across major sports leagues:

47 Brand Adidas Atlanta Braves Atlanta Falcons Atlanta Hawks Baltimore Orioles Baltimore Ravens Bauer Hockey Bioworld Boston Celtics Boston Red Sox Brooklyn Nets Buffalo Bills Carhartt Carolina Panthers CCM Hockey Champro Charlotte Hornets Chicago Bears

Shipping Information

We ship worldwide (excluding some Asian and remote regions) with two convenient shipping options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipping

Free Shipping

  • Carrier: EMS
  • Cost: Free for orders over $50
  • Delivery Time: 15-25 business days after shipping

Order Processing Time: All orders are processed within 1-2 business days before shipping.

Returns & Exchanges Policy

We stand behind our merchandise like your favorite team stands behind their starting pitcher. While we’re confident you’ll love your gear, we understand that sometimes a return or exchange is necessary.

Return Window

You have 15 days from the delivery date to initiate a return or exchange.

Eligibility Requirements

  • Items must be unused, unworn, and in original condition with all tags attached
  • Items must be in original packaging
  • Proof of purchase is required

Non-Returnable Items

  • Personalized/customized jerseys and merchandise
  • Hats (due to hygiene reasons)
  • Clearance or final sale items marked as “non-returnable”

How to Initiate a Return or Exchange

Follow these steps to send an item back to our bullpen:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for Approval: Our customer service team will review your request within 1-2 business days and provide return instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our address at:
    MLB Heaven Shop
    45430 Lauri Lane
    Oakhurst, US 93644
    We recommend using a trackable shipping method as you’re responsible for the package until it reaches us.
  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return Request Email Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear MLB Heaven Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return/exchange: [Product Name, Size, Color]
  • Reason for return/exchange: [Brief Explanation]
  • Preferred resolution: [Refund to original payment method/Exchange for (specify replacement item)]

I confirm that the item(s) are unused, in original condition with all tags attached, and in their original packaging.

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Number]

Refund Information

  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Information

  • We’ll ship your replacement item once we receive your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference
  • Exchanges are subject to product availability

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

  • You’re responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping method
  • Refunds will be issued in USD and may be subject to currency conversion differences

Need Assistance?

Our customer service team is standing by like a reliable closer in the 9th inning. Contact us at [email protected] and we’ll help you round the bases to a satisfactory resolution.