Privacy Policy

Welcome to MLB Heaven Shop (“we”, “us”, or “our”) at www.mlbfanstore.com. We’re committed to protecting your privacy as seriously as our favorite team defends home plate. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our online store for authentic MLB, NBA, and NFL merchandise.

1. Information We Collect

Like a scout building the perfect roster, we collect various types of information to provide you with the best shopping experience:

• Personal Information: When you make a purchase, we collect your name, email address, shipping/billing address, payment details (processed securely through our payment partners), and phone number.
• Order Information: Details about the team gear you purchase, including size preferences and product selections.
• Device & Technical Information: IP address, browser type, operating system, and other technical details to optimize your browsing experience.
• Usage Data: Information about how you interact with our site, including pages visited and products viewed.
• Communication Data: Records of your interactions with our customer service team.

2. How We Use Your Information

We handle your data with the same precision as a perfect game:

• Order Processing: To fulfill your purchases of official team merchandise and provide order updates.
• Customer Service: To respond to your inquiries faster than a stolen base attempt.
• Site Improvement: To enhance your shopping experience and develop new features.
• Security: To protect against fraud and unauthorized transactions with 256-bit SSL encryption – safer than a Gold Glove catcher.
• Marketing (with consent): To send you information about new products, promotions, and team gear that might interest you.

3. Data Sharing & Disclosure

We don’t trade your information like baseball cards. We only share data when necessary:

• Service Providers: With trusted partners who help us operate our store (payment processors, shipping carriers, IT services).
• Legal Requirements: When required by law or to protect our rights, similar to how we’d follow official MLB rules.
• Business Transfers: In connection with a merger or sale of assets, with appropriate confidentiality protections.

We never sell your personal information to third-party marketers.

4. International Data Transfers

While we serve fans globally (excluding some Asian and remote regions), your information may be transferred to and processed in the United States, where we’re based at 45430 Lauri Lane, Oakhurst, US 93644. We ensure appropriate safeguards are in place for these transfers.

5. Data Storage & Security

We guard your data like it’s the World Series trophy:

• We implement industry-standard security measures including 256-bit SSL encryption
• We maintain a strict no-storage policy for payment information – your card details are processed directly by our secure payment partners
• We retain personal data only as long as necessary to fulfill the purposes outlined in this policy

6. Your Rights

You’re the manager of your personal data:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Our site uses cookies and similar tracking technologies – think of them like the stats we keep to improve your game-day shopping experience:

• Essential Cookies: Necessary for site functionality, like remembering items in your cart
• Analytics Cookies: Help us understand how fans use our site
• Marketing Cookies: Used with consent to show relevant team gear ads

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

8. Children’s Privacy

Our site isn’t designed for children under 13. We don’t knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy occasionally, just like teams update their rosters. We’ll notify you of significant changes by posting the new policy on our site with an updated “Last Updated” date.

Thank you for trusting MLB Heaven Shop with your fan gear needs. We’re committed to protecting your privacy while helping you show off your team pride!